Ford APAC — Transformation
- Brief
- Modernise how Ford markets and sells across APAC — legacy systems were slowing ops and the buying journey.
- The move
- Led a CRM migration from SAP to Salesforce — data mapping, process redesign, multi-market stakeholder training — and directed an end-to-end 3D online vehicle configurator.
- Result
- Streamlined marketing ops and reporting across APAC markets, with an immersive, interactive shopping experience driving improved lead flow.